Theme Palace » All Posts https://themepalace.com/forum/pro-themes/academic-pro/feed/ Sat, 15 Jun 2024 11:24:09 +0000 https://bbpress.org/?v=2.6.9 en-US https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195282 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195282 Thu, 07 Mar 2024 17:00:43 +0000 Anthony James Ok, I deleted the website associated with the account. I then readded it and reauthorized the site and it finally worked and the site is now updated to the 3.9.1 version.

Nothing looks to be lost or missing.

Thank you! Cheers, Anthony

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195273 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195273 Thu, 07 Mar 2024 05:28:50 +0000 Psink @LABYRINTHGUY, thanks for the login. We have visited your dashboard and found that the current license is inactive so the theme is not able to update. Please replace the old license key with the new one and try to update the theme

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195272 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195272 Thu, 07 Mar 2024 04:21:22 +0000 Psink @LABYRINTHGUY, Is it possible to share a temporary login?
Please share it to prashant.themepalace@gmail.com

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195271 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195271 Thu, 07 Mar 2024 04:11:32 +0000 Anthony James Update to Education Pro Hub vs. 3.9.1 failed. Error Says, Unauthorized. I submitted a screenshot by email as this chat does not accept attachments.

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195270 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195270 Thu, 07 Mar 2024 03:29:29 +0000 Psink @LABYRINTHGUY, Seems no need to update the license for Education Hub Pro. You can update the theme to v3.9.1

If in case WordPress alerts all customization will lost, please share with us the reference screenshot of that message. So that we do a further investigation

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195252 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195252 Tue, 05 Mar 2024 20:13:36 +0000 Anthony James Hello and thank you. The website is running Education Hub Pro 3.9. It is Not using the Academic Pro

Please update the license to reflect the upgrade is for Education Hub Pro.

This is a relief and thanks again for assistence.

Anthony James

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195243 <![CDATA[Reply To: Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195243 Tue, 05 Mar 2024 03:29:49 +0000 Psink @LABYRINTHGUY, Did you renew for Education Hub Pro or Academic Pro? These are two different themes. If Education Hub Pro is activated previously then updating Education Hub Pro to the latest version will not lose the customization. If it’s an Academic Pro then activating Academic Pro will lose all the previous customization since it is a whole new theme.

Please double-check for the theme that you have renewed recently, and the theme that is active on your site. We will help you to transfer your license to a theme that is active on your site

]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195241 <![CDATA[Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?]]> https://themepalace.com/topic/update-from-education-hub-3-9-to-3-9-1-wordpress-says-all-customizations-lost/#post-195241 Mon, 04 Mar 2024 16:09:19 +0000 Anthony James Hello, I just renewed my Education Hub/ Academic Pro License. When I started to update from 3.9 to 3.9.1 word press alerted that ALL Customizations would be lost. Is this correct? I paid for the pro account. If upgrading to latest version will wipe my last years customizations that would destroy the site. Is the 3.9.1 version safe or will it destroy all customization previous in version 3.9?

Thank you

]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98594 <![CDATA[Reply To: Sort the front page sections]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98594 Mon, 27 May 2019 03:52:48 +0000 wensolutions Hello,

First of all, we apologize you for all the trouble.

We will verify the issue with the theme author and come up with the update as soon as possible with the sorting feature.

Thank you for your patience.

For any further queries/confusion, feel free to reach us back.

Regards!

]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98499 <![CDATA[Reply To: Sort the front page sections]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98499 Fri, 24 May 2019 13:16:48 +0000 forough The ‘Sortable Front Page Section’ DOES mention in the product page. If you check the comparison table (pro vs free) in https://themepalace.com/downloads/academic , the 13th line in comparison table says that.

I’ll send the screen-shot via email as it’s not possible here.

Thank you!

]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98486 <![CDATA[Reply To: Sort the front page sections]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98486 Fri, 24 May 2019 09:59:50 +0000 wensolutions Hello,

The ‘Sortable Front Page Section’ is not mentioned in the product page of the theme. If the feature is very crucial for you, you can, however, refer to our Hire our Customizer service.

Also, we request you to go through the product page and details thoroughly so that you won’t face these issue again.

If you still want to claim for the refund, please refer to the given link : https://themepalace.com/terms-conditions/

Also, you can send your inquiry mail in : info[at]themepalace[dot]com

Note – Refund has to be processed within 15 days of purchase order.

Best Regards!!

]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98480 <![CDATA[Reply To: Sort the front page sections]]> https://themepalace.com/topic/sort-the-front-page-sections/#post-98480 Fri, 24 May 2019 08:27:07 +0000 forough Thank you for your response.

I meant “Sortable Front Page Section”. We actually heavily counted on this feature and that why we bought the pro version of this theme. We should find another way to implement it.

As we bought it couple of days ago, could you please refund the payment?

Kind regards.

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