Home › Forums › Pro Themes › Academic Pro › Update from Education Hub 3.9 to 3.9.1 WordPress says all customizations lost?

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 4, 2024 at 11:09 am #195241
    Anthony James
    Participant

    Hello, I just renewed my Education Hub/ Academic Pro License. When I started to update from 3.9 to 3.9.1 word press alerted that ALL Customizations would be lost. Is this correct? I paid for the pro account. If upgrading to latest version will wipe my last years customizations that would destroy the site. Is the 3.9.1 version safe or will it destroy all customization previous in version 3.9?

    Thank you

    March 4, 2024 at 10:29 pm #195243
    Psink
    Keymaster

    @LABYRINTHGUY, Did you renew for Education Hub Pro or Academic Pro? These are two different themes. If Education Hub Pro is activated previously then updating Education Hub Pro to the latest version will not lose the customization. If it’s an Academic Pro then activating Academic Pro will lose all the previous customization since it is a whole new theme.

    Please double-check for the theme that you have renewed recently, and the theme that is active on your site. We will help you to transfer your license to a theme that is active on your site

    March 5, 2024 at 3:13 pm #195252
    Anthony James
    Participant

    Hello and thank you. The website is running Education Hub Pro 3.9. It is Not using the Academic Pro

    Please update the license to reflect the upgrade is for Education Hub Pro.

    This is a relief and thanks again for assistence.

    Anthony James

    March 6, 2024 at 10:29 pm #195270
    Psink
    Keymaster

    @LABYRINTHGUY, Seems no need to update the license for Education Hub Pro. You can update the theme to v3.9.1

    If in case WordPress alerts all customization will lost, please share with us the reference screenshot of that message. So that we do a further investigation

    March 6, 2024 at 11:11 pm #195271
    Anthony James
    Participant

    Update to Education Pro Hub vs. 3.9.1 failed. Error Says, Unauthorized. I submitted a screenshot by email as this chat does not accept attachments.

    March 6, 2024 at 11:21 pm #195272
    Psink
    Keymaster

    @LABYRINTHGUY, Is it possible to share a temporary login?
    Please share it to prashant.themepalace@gmail.com

    March 7, 2024 at 12:28 am #195273
    Psink
    Keymaster

    @LABYRINTHGUY, thanks for the login. We have visited your dashboard and found that the current license is inactive so the theme is not able to update. Please replace the old license key with the new one and try to update the theme

    March 7, 2024 at 12:00 pm #195282
    Anthony James
    Participant

    Ok, I deleted the website associated with the account. I then readded it and reauthorized the site and it finally worked and the site is now updated to the 3.9.1 version.

    Nothing looks to be lost or missing.

    Thank you! Cheers, Anthony

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